FAQs
Is the shipping free?
Shipping is charged separately. However, if you place a repeat order, you’ll enjoy free shipping on your next order! 😊📦
When will I receive my item?
Once we receive your order, you’ll receive an order confirmation via email, SMS, or WhatsApp, depending on the contact details you provide. Orders are processed and dispatched as soon as possible. Delivery typically takes 2–5 working days, depending on your location. Please note that delivery times may vary due to public holidays or courier delays.
Can I change or return my item?
If you receive a damaged, defective, or incorrect product, please contact our customer support team for assistance. Since ROMI products are food items, returns and exchanges may be subject to our food safety and hygiene policy. Please contact us with your order details so we can help resolve the issue.